Bank of America call center drone thinks Canada is a US state?

from Mike Higgins(former co-worker of mine), he's back in Canada right now:

In unrelated news I JUST finished convincing a Bank of America telephone banking lady that Canada was not a State, and that Bank Of America had no branches here. Seriously. It was a hard-fought argument. She wanted me to go to the nearest branch to make a payment. I said "But I'm not in the country." And she responded "I thought you said you were in Canada."

That one stumped me, I shut up for a minute or so trying to process it. ".........Canada is a different country than the States." (...long silence...)

"No, didn't... Canada became a state back in the 1950s or 60s or something."

"What? No it... that was Alaska! Canada's the big country to the RIGHT of Alaska."

She was confused and agitated. It was awesome. Honestly, I was sure she was going to say she was kidding after a while, but she never did. If she was kidding she carried the joke home, and she seemed a little angry that I wouldn't agree with her.

I have a feeling when I hung up she went and got an atlas to make sure I wasn't just too lazy to go to my nearest State branch to pay my fees off.

---

LOL. I can see this conversation playing out in my head soooooo clearly. I wonder if the lady was at a call center in Dubai?